PRIVACY NOTICE
INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our website, related subdomains, landing pages, funnels, client portals, online course areas, booking pages, forms, email communications and other online services operated by Katie Robson UK. This includes, where relevant, katierobson.uk, go.katierobson.uk, portal.katierobson.uk, link.katierobson.uk and email communications sent from or on behalf of Katie Robson UK or through third-party platforms such as GoHighLevel.
By providing us with your data, you warrant to us that you are over 13 years of age.
Katie Robson is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Full name of legal entity: Katie Robson trading as Katie Robson UK
Email address: hello@katierobson.uk
Postal address: Office 110980, PO Box 6945, London W1A 6US (United Kingdom)
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@katierobson.uk.
WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
If you purchase, access or enrol in any of our services, online courses, client portals, digital products, downloads, funnels, workshops or other online services, we may process personal data such as your name, email address, billing details, purchase history, login details, course progress, form responses, booking details, communications and usage activity. We use this data to provide the relevant service, manage your access, communicate with you, process payments, maintain business records, provide support and improve our services.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Technical Data may be collected through cookies, pixels, tags, server logs, analytics tools, advertising tools, email marketing tools, funnel software, client portal software and similar technologies. This may include information about how you interact with our website, subdomains, landing pages, funnels, client portals, emails, links and advertisements.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you, including through Meta/Facebook, Instagram, Google, Microsoft and other advertising platforms. This may include creating custom audiences, lookalike audiences, retargeting audiences, measuring conversions, understanding the effectiveness of our advertising and improving our marketing strategy. Where required by law, we will only use non-essential cookies, pixels, tags or similar tracking technologies for analytics, advertising or retargeting where you have given consent through the relevant cookie consent tool. Our lawful basis for processing personal data for marketing and advertising purposes is either consent or legitimate interests, depending on the activity and what the law requires.
Marketing Data may also include information about how you interact with our marketing emails, such as whether an email has been delivered, opened, clicked, bounced or unsubscribed from, and which links you click. We use this information to understand the effectiveness of our marketing, improve our communications, keep our records up to date, segment our audience and send relevant content, offers and updates. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at hello@katierobson.uk
Cookies, analytics, advertising and similar technologies
We use cookies and similar technologies on our website and related online services. These may include cookies, pixels, tags, tracking links, analytics tools, advertising tools, session analytics and similar technologies used to operate our website, understand how visitors use our services, measure marketing performance, personalise content and run advertising or retargeting.
On our main website pages, we use CookieYes to manage cookie consent. On pages, funnels, portals or other services hosted through GoHighLevel, we may use GoHighLevel’s native cookie consent settings. The specific cookies and similar technologies used may vary depending on the page, subdomain, funnel, portal or service you visit.
Where required by law, non-essential analytics, advertising and retargeting technologies are only used where you have given consent through the relevant cookie consent tool. For more information, including details of the cookies and similar technologies we use and how to manage your preferences, please see our Cookie Policy.
Who we share your personal data with
Technology, CRM, funnel, email marketing, automation, analytics, advertising, payment, hosting and client portal providers, including GoHighLevel, Google, Microsoft, Meta, Stripe, CookieYes and other providers we use to operate our business, deliver services, process payments, send communications, host funnels or portals, analyse performance and run advertising.
International transfers
Some of our service providers are based outside the United Kingdom and/or the European Economic Area, or may process personal data internationally. This may include providers used for CRM, email marketing, funnels, client portals, analytics, advertising, payment processing, hosting and automation, such as GoHighLevel, Google, Microsoft, Meta, Stripe and similar providers. Where personal data is transferred internationally, we take steps designed to ensure an appropriate level of protection, such as relying on adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, EU Standard Contractual Clauses, or other lawful transfer mechanisms where applicable.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at hello@katierobson.uk. In case we need to use your details for an unrelated new purpose we will let you know.